Question 1

What is your refund/exchange policy?

Accepted Answer

Returns for unworn & undamaged merchandise will be accepted within 7 days from receipt of your purchase. Buyer pays return shipping. Original shipping & handling charge is non-refundable. Refund for merchandise price only, will be issued within 2 business days from receipt of the returned merchandise in unworn, and undamaged condition.

Question 2

How long does shipping take?

Accepted Answer

Orders are processed & shipped within 3 business days from receipt of payment, and complete shipment details.
 
I generally use First-Class Mail through the United States Postal Service. Shipping typically takes 3-5 business days after your order has been shipped. I will confirm once your order has been received and send a tracking number once your order has been shipped to you.
 
Expedited Services available, select them at checkout.

Question 3

Can you custom adjust the size of my elastic back hat?

Accepted Answer

I will be offering a "take in", and "let out" service, which will allow you to loosen/add or tighten/remove about 1/2" (half an inch) of room from the hat. The anticipated fee for this convenience is $15 per hat.  Please inquire about the availability of this service.
 
**Custom adjustment will add approximately 10 business day to the stated processing, and shipping lead times.

Question 4

Will you make me a custom hat, will you sell in larger quantities for reduced pricing?

Accepted Answer

Yes, and Yes. I can likely help bring your hat visions to fruition; Minimum order quantities apply. Send me an inquiry, I look forward to hearing from you.
 
Retailers: Contact me for bulk pricing, based on quantity desired.
 
Artists: Contact me for colaboration inquiries; want to see your "brand" merged into headwear, if you can dream it, we can do it.

Question 5

What's this website all about?

Accepted Answer

Please visit the "About Me" page for more details. My intentions are to be your go-to guy for 1990's era, vintage Ralph Lauren Polo inspired, 5 panel longbill caps. From blanks with elasticized backs, to "themed" RL inspired adjustable back caps, mesh sided, and made in Gore-Tex; I intend to leave no stone un-turned in my pursuit of brining both of us more hats that we could ever need to match every outfit, and climate condition possible :)

Question 6

Do you have any lower cost international shipping options?

Accepted Answer

Please send me an inquiry with your full mailing address, and I will research alternate options. Due to frequently changing mailing rates, and occasional automated website miscalculations, it's possible I can get you a lower rate than what appears in your cart.

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